Evolution instead of revolution
Not only top down, but also bottom up. Departments first digitise the provision of the most important individual services (“micro”-workflows), which are then orchestrated into comprehensive workflows (e.g. employee on/offboarding). This gradually creates a process cosmos that is continuously optimised without losing integrity.
Productivity and Speed
When as many people as possible work in small and large workflows, a concentrated way of working becomes possible. Without distraction, without friction losses, without waste. This way of working has a direct effect on people’s productivity, because they gain more time for innovation and added value. At the same time, this way of working increases the flexibility and speed of the entire organisation – nowadays a decisive competitive advantage.