Surprise your customers
Coordinate all customer requests in a structured manner within collaborative workflows. Engage customers and surprise them with high-class solutions and communicative actions. Be fast.
Coordinate each customer request specifically with other departments and delight customers with fast, accurate statements.
Customer Complaint management
Organize cross-cutting activities into collaborative workflows. Gain insights and constantly expand workflows. Turn every customer problem into a success and surprise your customers with this service.
Check warranty claims automatically with your ERP and coordinate all processes up to the decision based on sound information. Use insights to solve problems/causes in a sustainable way.
Service Knowledge Management
Use the knowledge gained in service processes automatically in a knowledge database. Make this knowledge accessible on demand in processes - via searches, similarity representations or chatbots.