Customer Service
Surprise your customers
Coordinate all customer requests in a structured manner within collaborative workflows. Engage customers and surprise them with high-class solutions and communicative actions. Be fast.
![](https://evocom.net/wp-content/uploads/2022/10/bewertung.png.webp)
Service requests
Coordinate each customer request specifically with other departments and delight customers with fast, accurate statements.
Customer Complaint management
Organize cross-cutting activities into collaborative workflows. Gain insights and constantly expand workflows. Turn every customer problem into a success and surprise your customers with this service.
![](https://evocom.net/wp-content/uploads/2022/10/Communication.png.webp)
![](https://evocom.net/wp-content/uploads/2022/10/automatisiert.png.webp)
Warranty processing
Check warranty claims automatically with your ERP and coordinate all processes up to the decision based on sound information. Use insights to solve problems/causes in a sustainable way.
Service Knowledge Management
Use the knowledge gained in service processes automatically in a knowledge database. Make this knowledge accessible on demand in processes - via searches, similarity representations or chatbots.
![](https://evocom.net/wp-content/uploads/2022/10/Chatbot.png.webp)